What is the The Loar's warranty policy?
A warranty begins when you purchase an item from a dealer, either from a store or online. The user is responsible for all freight charges with any warranty repair or exchange.
Where can I send a warranty card?
Our products do not require that you register for warranty service. However, most of our warranties do require that you keep a copy of your original sales receipt. Please make sure to keep all relevant paperwork in a safe place.
5 Year Limited Warranty
Each instrument is warranted to the original purchaser to be free from defects in material and workmanship. This non-transferable warranty is only valid with an original sales receipt from an authorized The Loar dealer. For warranty service please contact us and include the item # of the product, the issue needing warranty service, and an image or copy of the original purchase receipt. A customer service representative from The Loar will respond and process all necessary information.
The Loar, at its option, will either repair or replace the defective product. All replacements are subject to item availability. If any product is deemed not defective, The Loar shall so advise the purchaser and shall dispose of said product in accordance with the purchaser’s instructions and at the purchaser’s cost.
This warranty shall not apply to wearable parts. These items include, but are not limited to, strings and frets. This warranty shall not apply if the product has, at any time, been misused or damaged as a result of neglect, abuse, improper handling or storage, unauthorized repair or modification, accident or causes external to the product, such as, but not limited to, excessive heat or humidity.
The Purchaser is responsible for all shipping costs associated with the warranty service. Items must be safely packed in double box packaging and The Loar recommends confirming shipping insurance for the value of the instrument with the end user’s chosen shipping company. The Loar's sole and exclusive maximum liability for any claim by the Purchaser, shall not exceed the wholesale value for the product. In no event shall The Loar be liable for any indirect, incidental, collateral, exemplary, or consequential damages or losses arising out of the Purchaser’s purchase of the product. The above limitation may not apply in some states.
All instruments manufactured by The Loar are covered by this 5 Year Limited Warranty.